1 reviews | Active since Jul 2015
Handed over without confirming outstand amount
Thank you for handing me over to your debt collectors Discovery. I requested that the amount that I owe Discovery will be sent to me on 2 July 2015. Since I cancelled my Health cover end April I have not yet received any amount or banking deatils where the amount should be paid to. I requested the info on 2nd of July 2015 and have not received any feedback since, only the SMS on Friday informing me that I have now been handed over for the amount outstanding... REALLY!!?? Is that how you handle your customers/potential customers...<br> <br> I would not advise my worst enemy to do any business with Discovery. They only want your money and you as a person, your health and weel being does not mean anything to them.
Thank you for your comment.
When there is an amount outstanding to the Scheme, numerous attempts are made to advise the member of this before the account is handed over. We try to reach members following the letters that are posted. It is your responsibility as the member to ensure that your details are always up to date to ensure that you receive important communication through the various channels we offer.
We tried to contact you regarding the concerns you raised but were unable to reach you. We've confirmed that feedback has been emailed outlining the details of your query.
Regards
Annelize
Thank you for your comment.
When there is an amount outstanding to the Scheme, numerous attempts are made to advise the member of this before the account is handed over. We try to reach members following the letters that are posted. It is your responsibility as the member to ensure that your details are always up to date to ensure that you receive important communication through the various channels we offer.
We tried to contact you regarding the concerns you raised but were unable to reach you. We've confirmed that feedback has been emailed outlining the details of your query.
Regards
Annelize