Handed over although agreed on a payment structure

Good day<br> <br> In July 2015, Discovery Health emailed me a statement stating I owed a balance of approx. R4000 due to leaving the scheme (change of employers).<br> <br> I called their finance/billing dept and I agreed I would pay R672 monthly.<br> So that's what I've done - I have reduced the balance from R4000 to R2700 (currently).<br> <br> Today, 19 NOv 2015, I received a call from ITC saying that I've been handed over.<br> I am angry and disappointed because I was not informed of this intention to hand me over (didn't receive a call from Discovery Health or even an email). I am actually disgusted with this service.<br> <br> I made a payment arrangement with you, Discovery Health - why would you just hand me over? What was the point of actually having this arrangement with you??? <br> <br> <br> I also have other policies with Discovery but because of this service and handing over, I will be moving my account elsewhere. I have been a customer for 4 years but clearly this doesn't count.<br> <br> If this is how you treat loyal customers, I certainly will no longer be apart of such company.<br> <br> thanks<br> Natassia<br> *angry customer<br>