H o r r e n d o u s Service from CallCentre

Highly irate as I called the Callcentre 4 times & spoke to Ladasha, Nassebah, Snetemba and again today Bongile. I have been given the run around but today Bongile tells me the claim with the invoice I sent through was closed as no date on the invoice. If that's the case why wasn't I informed? The claims advisor just closes the claim and moves on with no communication. The invoice was sent through several times and today I was on the phone for over 30 minutes and still no proper response. This service is H O R R E N D O U S to say the least. Yesterday when I spoke to Snetemba said assured me the claim was captured on the 30th April but still within the time frame to be captured but I should call back today for the query to be escalated, today another story by Bongile.

The reference number ***was the last invoice for the claim I submitted on the app for this medication issued by Kismet Pharmacy dated of service 10 March 21 at 10:03am clearly indicated on every page of the scan I attached on the app. Clearly claims are ill trained as they have not captured or viewed the invoice correctly so they just close the claim and move on.

Dealing with Discovery is as bad as having all ones teeth extracted.

Sort your C R A P P Y service out and stop avoiding paying the claim please.