Gym booster

I’ve been having difficulties in activating gym booster in January spoke to your consultant and it was activated late February. I have not yet received any cash back for my gym booster yet my March goals was met. Spoke to numerous consultants who advised me I will receive cash back on the 8th or 9th of April, today is the 10th and nothing yet. Called now and spoke to Dineo who advised that my cash back hasn’t been calculated and she is escalating the query to the systems team. Seriously this is ridiculous!