grievance procedure steps

Good Evening, My membership number ***, You can review my claim status and codes and Kindly explain why your call center staff call me F30.81 I had to google the code to know what it meant and I do not recall any medical practitioners using and expressing a negative or a disrespectful connotation. This code was used to describe me during a drunk sit in , I will report this to legal authorities in accordance to the POPIA ACT of 2021 should Discovery fail to comply and delete all my medical records and history on their system.