GREEDY MEDICAL AID

My twin boys were born prematurely on the 08/08/16. Naturally premature babies needs a lot of TLC. Fortunately for them they were given a clean bill of health. But unfortunately for the one boy his development was delayed because of his long stay in hospital and operations that he had to go through. Now post that he is undergoing therapy to catch up. Discovery is suppose to have a fund which pays for all his therapy that we are paying for using our own cash which we have been applying for since November 2017. We have exhausted all our medical savings for 2018 and we are paying cash now for his therapy session. He is currently seeing an Occupational Therapy and Physio Therapy every week. Both Therapies have filled in the PMB forms by Discovery, wrote reports on the sessions and the medical history. Over and above that his Neurosurgeon wrote a detailed report and signed the PMB. How for 6 months Discovery keeps on changing the goal post and asking more motivations, which in most case are the same documents that they already have. This is very frustrating for me because when you need your medical aid to be there for pay they come up with lots of excuses and they display a DON'T CARE attitude. Discovery has all the medical reports and invoice for the twins ever since they were born. They act as if its a new case to them. Its June midyear and all the medical savings are finished and now we are paying out of our pocket for something that Discovery should be paying as a benefit. Discovery is displaying a dont care attitude towards us and they dont care. Not even once have they called me to explain why they keep on asking the same documents from us. All 4 Specialists wrote reports and signed forms, now what more can we do. As a parent I want what is best for my child but Discovery doesnt care about us only about their MONEY as a greedy medical aid. I would like this issue to be sorted out so that we can get refunded all our monies, including our medical savings which are wrongfully paying for the doctors instead of the Medical Benefit. I am tired!