CV
Christiaan V

1 reviews | Active since Feb 2012

10 Dec 2019, 07:55

Greedy Discovery does not value it's customers.

I am Diabetic and usually order my medication via Discovery MedExpress, because when you order it directly from the pharmacy they do not pay for life saving chronic medication.

I also order the generic and alternative medication, as they do not pay for the medication that actually works me - why should they care about me when when they are already making enough money?

Two weeks ago payment for one of my orders (not related to my diabetic medication) bounced - We made payment on the 2nd of December, this time the payment did not bounce. I tried to order my chronic medication on the Thursday (05/12/2019) and again on the Friday (06/12/2019). On both instances i receive a message that the system is down. I phoned them and they said that the Payment we made will take 3 days to clear - I just love Discovery math, Monday plus three days equals next week Tuesday.

Today is the 10th of December and Discovery still has not cleared my payment - I have not had any medication since Sunday and they simply don't care.

0
Replies (3)
Discovery Health
Discovery Health's reply10 Dec 2019, 10:07
Official
 Dear Christiaan V 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards, 
Discovery Health Servicing Team. 
Discovery Health
Discovery Health's reply12 Dec 2019, 09:32
Official
Dear Christiaan V 

We have been in touch with you to answer your comments.

Regards
 Discovery Health Servicing Team

CV
Christiaan V's update15 Dec 2019, 22:49
Reviewer Update
Discovery did contact me and apologised. We can't change what happened, but I am glad to see that they have measures in place to prevent similar incidents from happening again.

Thank you for the follow up.