LN
Lucy N

1 reviews | Active since Jul 2013

23 Jul 2020, 08:04

Greed is Discovery new name.

Sad I tell you that with everything that is happening to the consumer that we can still be turned away in our time of need and sickness. However we get companies we give our monies to every month with no guarantee that we will even use their services for years and the one year you had operations done, which no person likes and your funds are over but you are sick now currently and in bed and they turn uu away. What about all the years we pay and dnt use the medical aid. I was always given the run around by this company and their selfish excuses but this is one time I'm sick and need help and have been told pay cash or wait 24hr for an online Dr without medicines. How should I get help. Is discovery a good medical aid or just getting rich from it's members. I have been put into so much of debt even right now from last year cause a Dr a casualty ran a swine test for my daughter 3 times and they refuse to pay. We do not walk around with T@C of the company. The first Dr I sign up for online never showed up. But the second a female helped me on Sunday night but she couldn't help with meds. This is bull****. Discovery uses it's members more for experimenting but not making sure they are well. No members best interest is at heart. I have asthma without no pumps currently. I have cholesterol without tablets Aspavor 20mg as I don't have funds. I have terrible flu and I'm waiting for covid results without meds. I am on depression meds due to my part loss of my breast in Jan and then Feb without my depression meds or support from my Dr cause I was told pay cash but your are still taking my money every month even now when I dnt even earn a proper living. I understand there are rules but they are ***** and now I am sitting here having had enough. I do not have the fight in me. But if I get more sick yourll will pay to operate or hospital. Why wait to hurt a member fix the problem when it's small. How would uu like if uu pay the only monies you get to be turned away when uu in need. Disgusting I tell uu. The nausea I feel from my heavy chest is also from discovery being so greedy and selfish. I still have labs calling me for the monies I owe them from last year's blood test because yourll don't pay and your consultants lies about sorting things out. They even sent me a mail saying they can not get a hold of me to help me but no one called. Really???? *****. This has taken a lot for me to do cause I am a mother of two girls we just lost their grandmother and your consultant was support to help with a counsellor for trauma but lies does not work. On Friday I was so sick couldn't breathe I called in asking for help and they told me go online make an appointment for an online Dr and wait 24hr. Lol sick with asthma till the point I couldn't breathe but I was told no uu can wait. Really???? Or pay cash but you take my money.

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Replies (3)
Discovery Health
Discovery Health's reply23 Jul 2020, 09:40
Official
Dear lucy

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

LN
Lucy N's update30 Jul 2020, 10:41
Reviewer Update
Well finally I'm being told I'm going to receive the meds I need. That I have been promise but **** to about. I used a Lot of my own money on my meds and paid discovery also their premium. Sad I still awaiting my meds as I'm only getting promises. This company is still selfish in my eyes. You promise, we pay and trust but uu rob us. But what is still upsetting is that mental illness just means uu crazy no help. They are only willing to give me my asthma pumps and aspovar tablets. But depression means I'm just crazy. Thank you, you will only know when everything is back to normal and members move to other good offers and medical aids. This is life the tables turn Discovery.
LN
Lucy N's update07 Aug 2020, 21:15
Reviewer Update
It's been from a week before I wrote my review that medince I need finished. It's been weeks and I get more and more lies and empty promises but still no meds but I pay my premium even in hard times. When you take out medical aid it's like a game. Neither you nor Discovery know what can hold for a person's health and have no control over it. However when you promise a client services delivery on it. Most business only get irate member on because they do not communicate with their member so they can understand but yet the choose to do the wrong first and then wait for irate member to out in and cause stress but all they had to do was not be a machine but what they say they are. Discovery staff members are rude and do not do what I ask them to do I ask to please get my meds as they have the scripts but the email me appeal form and their chronic list. They are jokes. I was every one to know they say they care about you well being and health but yet it's three weeks and I don't have my pumps and cholesterol meds leave all the ones I also need. Says a Lot and it must be a big shock to their members right now.