MJ
Madine J

1 reviews | Active since Aug 2017

07 May 2019, 10:58

Great service, Nhlakanipho Mthethwa

I would like to express my utmost gratitude towards Nhlakanipho Mthethwa who helped me today at the call center.

The amount of respect he displays towards client service is immaculate. I was desperate for information regarding mistakes made by my empoyer’s HR and he went out of his way to gather information for me.

He ran to different departments to find information, if he didn’t know the answer to my questions. To such an extent that he was out of breath running around for me.

Just the way he communicates over the phone is evident of a well brought up man, who is an absolute gentleman!!

He is an asset to Discovery and I truly hope he is treated accordingly.

Thank you so very very much Nhlakanipho, for being an extraordinary human being.

Give that man a raise!!!

0
Replies (1)
Discovery Health
Discovery Health's reply07 May 2019, 11:53
Official
Dear *** 

 
Thank you for the wonderful compliment. 
 
It is always great to receive such positive feedback from our members. We are very pleased to hear of the efficient and professional service that you have received from Nhlakanipho. We will be sure to send this to her and her management team. 
 
We strive to deliver exceptional service to all our members and your comment indicates that we are succeeding, thank you once again for taking the time to post the compliment. 

Regards
Discovery Health Servicing Team