1 reviews | Active since Jan 2017

28 Jul 2017, 12:33

Great Service Agent

<p>I would just like to say thanks to Vuyo from Discovery Health customer services for really trying her best to get my wife and I on the same medical aid. We had recently married, and moving off my parent's medical aid and my wife onto my new medical aid simultaneously from her existing Discovery aid was a real exercise in frustration and misinformation.</p> <p> </p> <p>I was resigning myself to fill in yet another tranche of paperwork after speaking to Vuyo earlier in the day, then she called me back and said she was going to try and help us. I am happy to say that the next day my wife and I were on our new medical aid after a great effort from her. I really felt she went above and beyond what she was expected to do and turned what would've been a negative review into a positive one.</p>

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Replies (1)
Discovery Health
Discovery Health's reply28 Jul 2017, 13:00
Official

Dear zander-horn

Thank you for this wonderful feedback.

Regards
Discovery Health Servicing Team