CW
Cathy W
1 reviews | Active since Mar 2009
19 May 2015, 13:24
Great service
I called Discovery today to query a claim that has been paid out of my MSA instead of the approved chronic benefits. Spoke to Sharen (***) and she was extremely helpful. Turns out that the doctor used the wrong ICD 10 code. She went the extra mile to assist me and even called the doctor's accounts department to ensure that all future claims are submitted with the correct ICD10 code. <br> <br> Please employ more people like her! She made dealing with Discovery a pleasure.
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Discovery Health's replyOfficial
20 May 2015, 13:08Hello duch19,
Thank you for using this opportunity to recognise Sharen's service. She is a valued employee and we are so proud of the level of service she's delivered. We've passed your feedback onto her and her manager so that she gets the recognition she deserves.
Regards
Rishana
Thank you for using this opportunity to recognise Sharen's service. She is a valued employee and we are so proud of the level of service she's delivered. We've passed your feedback onto her and her manager so that she gets the recognition she deserves.
Regards
Rishana
Discovery Health's reply20 May 2015, 13:08
Official
Hello duch19,
Thank you for using this opportunity to recognise Sharen's service. She is a valued employee and we are so proud of the level of service she's delivered. We've passed your feedback onto her and her manager so that she gets the recognition she deserves.
Regards
Rishana
Thank you for using this opportunity to recognise Sharen's service. She is a valued employee and we are so proud of the level of service she's delivered. We've passed your feedback onto her and her manager so that she gets the recognition she deserves.
Regards
Rishana