JJ
Joelene J

1 reviews | Active since Oct 2011

18 Jan 2017, 13:58

Great service

<p>In the last week or two, I had two queries, one with Vitality and one regarding claims with Discovery health and I am so pleased to say that on both queries I received a call within 24-48 hours from the relevant consultants to explain and help me understand my situation first with vitality and now with my claim. I had posted on facebook requesting information on my claim reimbur*****t and literally in a few hours someone had responded to say that they are looking into the matter and will get back to me as soon as they can. I really appreciate that there are some companies that train their staff well enough so that they know they represent the company they work for and can make a difference. Unfortunately I don't have all the consultant's names but I dealt with Sibusiso Kumalo for Vitality and Kogi for DH. Thank you for helping me clear up any confusion and queries I had on my membership :)</p>

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Replies (1)
Discovery Health
Discovery Health's reply18 Jan 2017, 15:03
Official

Dear Joelene7

Thank you for taking the time to post this great feedback.

Regards
Discovery Health Servicing Team