AL
Alicia L

1 reviews | Active since Jul 2025

18 Dec 2025, 20:54

Great help from keycare

Myself and my children are on the keycare plus medical aid. Somehow only two of my dependents primary doctor was updated. I took my baby to the dr to afterwards heasr i need to pay in as the doctor was not nominated. I phoned discovery keycare speaking too Lunka qotyane. She efficiently helped me more than what i expected. Today she phoned be back saying the doctor i nominated wont be on the programme anymore from 1 January can she help me nominate another primary doctor. I think she went above what was expected of her and i really appreciated the help, my answered questions about some benefits. Staff like that and deing with people like that is far and few between

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Replies (1)
Discovery Health
Discovery Health's reply19 Dec 2025, 06:38
Official
Dear Alicia L
 
Thanks for taking the time to post this awesome feedback.  Regards Discovery Health Servicing Team