Great Customer Service

I am the first to admit medical aid is a grudge purchase, and when things don't go according to plan, or there is a dispute I will complain loudly! However, every now and again you get great customer service from someone who you really feels is on your side, this has been my experience with Gillian van Reenen (hope I spelt that right). After having a previously approved hospitalisation claim declined and with the possibility of my partner's medical aid membership being cancelled, she helped argue our case to the "powers that be" in terms of paying for the claim, plus the additional expected surgeries and retaining the membership. She was calm and friendly, and took the time to listen as well as explain where we had gone wrong! I will always make sure I read every document thoroughly in the future, but wish to thank this lady for her time, patience and understanding. You are a credit to your company and the service industry!