Graft material claim not paid for by Discovery

<p>I contacted Discovery about 2 weeks ago regarding my claim for graft material being rejected. I was advised that the hosipital had submitted the incorrect code and was urged to contact the hospital to rectify the codes and resubmit the claim. After serversl phone calls to the BHF, CMS and NHD it was established that no code exists for preservation and harvesting of donor material.</p> <p> </p> <p>I contacted Discovery to advise of the finding and was told that i would now have to apply for an ex-gratia request to have the claim paid. Throughout the authorisation and confirmation process the technicallaty of a nappi was not conveyed to either the hospital or myself.</p> <p> </p> <p>I find it unfair that i am now required to submit my bank statements, oayslip etc. for a benefit previously indicated as payable by Discovery. This is unaceeptable service from Discovery.</p> <p> </p>