1 reviews | Active since Apr 2012
Got debit ordered twice in two days
This is my second issue with Discovery in 2 weeks, I am not happy.<br> <br> My debit order was deducted twice this month, one yesterday 2 June (DISC PREM M*** -***) and again today 3 June (DISC PREM M***8 -***). I called customer care and you now want me to go to the bank and get a bank statement, then I have to email the proof to your healthinfo email address and I can only expect a response in 2-3 working days. Once I receive a response I will again have to wait a couple of working days for the correction to be made. <br> <br> This is not acceptable, it is your mistake not mine. Just use the above transaction descriptions and sort it out today. I have other financial commitments for which there are not enough funds now.<br> <br>
Thank you for your comment.
I confirmed that the automatic monthly debit order was submitted to the bank, and also a manual debit order was requested on 28/05/2015. Therefore, you would have seen a double deduction.
I have since received confirmation of the debit and requested a refund. I emailed you the details of your refund.
Please feel free to contact me should you need any further assistance.
Regards
Rishana
Thank you for your comment.
I confirmed that the automatic monthly debit order was submitted to the bank, and also a manual debit order was requested on 28/05/2015. Therefore, you would have seen a double deduction.
I have since received confirmation of the debit and requested a refund. I emailed you the details of your refund.
Please feel free to contact me should you need any further assistance.
Regards
Rishana