goodbye discovery, yet another client lost

to whom it may concern, or atleast if you are looking for a medical aid plan. discovery health does not care about its clients as people. you can tell they care nothing of a person who is in pain and just needs help. i explained my situation and they treat you nothing more than a debit order. when you say you going to cancel they dont even respond. so much for loyalty. guess i have to be loyal to someone else who would rather take my money. i had an emergency and am debilitated with pain. as i was in an emergency i was taken to a out of scheme doctor (i paid for the doctor and the meds myself) the doctor said i need to see a specialist. upon contacting discovery i was informed that i would need to go to a scheme covered doctor. which means i would have to go back to another doctor while in pain to be told the exact same thing. even managers in the contact center Ravino and Nicole could do nothing to assist, even though they could hear my please for help. how can you decline a ref feral solely based on this. its ludicrous and uncouth to treat people in this manner. i am in pain, i needed help urgently, and due to emergency you could not follow the policy to the tee and discovery expects you still to jump through circles for them just to get help, but they don't have a problem when i paid for the doctor myself, nor did they mind taking my payment at the end of the month. i was online (TELEPHONE) for 30min. 15 of those minutes was spent on hold. the most productive thing about this call was that during the hold period i searched for alternative service providers that actually want to provide a service (and not a reason not too). long story short i have sent cancellation papers today after being with discovery for almost 12years. i hope that others quickly find out what i had to and make an informed choice. sometimes we blindly sign into these deals not knowing the fine details (always being tied up in mountains of paperwork) and only finding things out when its too late. transparency is just a words to some service providers. good luck. i hope this changes something at discovery, however nothing they say after today can change my mind. i dont threaten to leave contracts likely and am loyal to my word. i also don't make threats in general. i am done with discovery.