Good service Ref*** Planbo. Medical aid agent

Good day To whom it may concern. It's seems to be to good to be true, if you look at all complaints and compliments over last moth I or so. The reason for so may helkeo Peter Hello posting. Is because currently I have had a very high amount of inter action with chronic and Review panel ( special request fof consideration). As my case is b very unusual and complicated. That been said I believe in being far. If some one deserve to be praise or provide terrible inter action with the client of discovery medical aid. To pointed out. If some had to be told that in 2 1/2 after been vuvtem to a home invasion. That I have ?new medical diagnose. All if them very serious sbdckifecyhteathibg. 2 of those there's no cure for medically. So it quote a bit to come to terms eith🤗. As a well physical limetation' where by I have to have 24/7 care at home. Being supervised to do the simplest ghingc💃z. Take my meds, when eat. Abd assistance with choose clothes etc. That been said I called on Friday in regards to a matter that is currently still being considered by the review board. I was Trf to call centre and I spoke with a lady called " Planbo" if if spelling is corrected. I explained my query and provided with my original ref number *** . My surgeon did the motivational letter a week on my behalf primo ode the PMB fifm and all supporting do tune 's and scans. Seeing that I have very limted capibilty finding the correct words. and in writing properly dueto of of my conditions. I was impressed with the agent over all understanding. As was ble to add a very important additional notes to the system on my behalf. Due to me using y the incorrect termeknowledgelly om. Which was an sight by using t he in correct discprition boi focal instead of saying "MULTI. FOCAL" for what I require to be possibly approved. This not for general appearance or cosmetic reasons.

. But I'm fact extremely vital.

For me have better level life daily and to ****ion 24/7 .

Therefore I need to definitely rated the good service at 8 1 /2. Out of 10'. The reason that prevented me from scoring higher. Is that unfortunate at times I was interrupted and felt of the agent was on a time clock with call, which was unfortune. This merely my personal observation. It doesn't take away from a positive. Experience and interaction on Friday . Ref *** time around 3.39-3.45 pm

Well done and thank you. Ref