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FR
Frans R

1 reviews | Active since Jul 2011

03 Jan 2020, 08:06

Good day i'm currently on my wife's medical aid as a dependent i would like to seperate and go on my own plan as a main member. I would like to stay with Discovery Thank You

Good day i'm currently on my wife's medical aid as a dependent i would like to seperate and go on my own plan as a main member. I would like to stay with Discovery

Thank You

0
Replies (12)
FR
Frans R's update03 Jan 2020, 08:08
Reviewer Update
No waiting period as i'm already a member i just want a sepertate plan
Discovery Health
Discovery Health's reply03 Jan 2020, 09:08
Official
Dear Frans

We received your message and we’re looking into the matter.

Regards
Discovery Health Servicing Team 
FR
Frans R's update03 Jan 2020, 09:42
Reviewer Update
I just wasted time and my airtime phoning discovery i don't wan't to cancel both our memberships i only want to seperate as a dependent from her's and get my own plan is that so difficult ? If so i'll cancel both memberships.
FR
Frans R's update03 Jan 2020, 09:42
Reviewer Update
Rating gone down from 4 to 1
FR
Frans R's update03 Jan 2020, 09:46
Reviewer Update
If necessary i'll contact the medical aid ombudsman as this is a simple thing to do just remove me as a dependant from her medical aid i'll then go ahead and get my own option at discovery
FR
Frans R's update03 Jan 2020, 10:40
Reviewer Update
another useless phonecall to discovery
FR
Frans R's update03 Jan 2020, 10:55
Reviewer Update
Treated like a child when i phone Discovery as a dependent on a discovery medical aid you get treated like a child i'm a 40 year old man not a teenager. We are married out of community of property i want to leave my wife's medical aid and join an option as a main member because of the increase in medical aid tarif's of which we wasn't even notified my wife works from 8am till 10pm you are welcome to phone her when she gets off work in the evenings. As she's not allowed to answer her phone at work.
FR
Frans R's update03 Jan 2020, 10:56
Reviewer Update
And i'm still waiting for a reply
FR
Frans R's update03 Jan 2020, 11:27
Reviewer Update
And still no reply
FR
Frans R's update03 Jan 2020, 12:43
Reviewer Update
And still no reply
Discovery Health
Discovery Health's reply07 Jan 2020, 10:55
Official
Dear Frans

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team 

FR
Frans R's update08 Jan 2020, 14:58
Reviewer Update
Good day could you clarify this email please
Have i been withdrawn ?
Is there more forms needed ?
If so on which package am i now
Membership number ***

Reference number ***

Dear Mr Roodt

Thank you for contacting us.

We require a calendar month notice period. This means that your notice period will be the month of February 2020. We have withdrawn your membership, upon your request, effective 29 February 2020.

There are no forms that needs to be completed. You can email to *** or phone us on ***.

If you have any more questions, please visit www.discovery.co.za to Get Help or download the Discovery app to view your benefits and manage your health plan.
We will add your recent interactions to your interaction timeline within 24 hours. Here you are able to track and update your queries.
Regards
Ananda Bezuidenhout
Discovery Health (Pty) Ltd
On behalf of Discovery Health Medical Scheme