Good day, I visited Dr Rhode on 25 August 2021

Item: Discovery Health
Rating: 1
Author: Chiquita M

Good day, I visited Dr Rhode on 25 August 2021. This morning I received a sms stating my medical aid didn't pay the visit. This was a follow up appointment so why do I need an authorization number for the visit? The Receptionist didn't advise me that I must get an authorization for the follow up visit. Their is funds available for them to take from but didn't do it. I feel like it's stupid to get an authorization number for every visit. Why do i need to pay the doctor if there is funds.

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Replies (2)

Discovery Health's replyOfficial

09 Sept 2021, 10:35

Dear Chiquita A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply09 Sept 2021, 10:35

Official

Dear Chiquita A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

10 Sept 2021, 14:26

Dear Chiquita A

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team

Discovery Health's reply10 Sept 2021, 14:26

Official

Dear Chiquita A

Please check your emails for final feedback from us.

Regards

Discovery Health Servicing Team