FA
Faiyaz A

1 reviews | Active since May 2017

05 Nov 2024, 06:54

Good bye you blood sucking demons

I've been with discovery health since I was 20 years old. That makes it 24 years. I recently started shopping around for a new medical aid and found affinity which seems to have the best reputation and no hassle payout claims at a far cheaper rate. I have a very expensive medical aid plan despite it not being the best. I also have the savings account that goes with it and I built up a large amount over a few years. Imagine my surprise when I actually wanted to use my medical aid savings for a specialist that charged me R4700 and I put in a claim but only gets paid 2300 back. Now if there was any doubt that I should leave discovery it's gone. I filled out a special form and submitted it immediately last week for the rest. Do you think discovery even looked at it yet? No. They did not. And now other than taking exorbitant monthly fees, they also want to tell me what they want to pay with my medical savings I put in place for a reason. And when it's time to pay they take their time.

Thank you discovery health but you put a nail in your own coffin. P.S. I want my full claim paid expect closure this month.,

0
Replies (6)
Discovery Health
Discovery Health's reply05 Nov 2024, 10:05
Official
Dear Faiyaz A

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team
FA
Faiyaz A's update05 Nov 2024, 10:13
Reviewer Update
It is already a week too late. You should've done the right thing and paid my claim in full. Not try and skimp on me and show me not paying 2400 that was owed to me, paid by me, was more important to discovery than my health, my financial well being and basically the trust I had that Discovery would sort out my claims. I pay you a fortune to give me peace of mind. Instead you give me stress and make me wonder when my money or if my money will get paid.
You proved something to me. I'm a bank balance you can milk. For your fees you should be rolling out red carpets for your clients.
I'm disappointed I really am. I'm going to end my long standing relationship with discovery because of this. I doubt you'll stop doing this to people but at least I won't be one of those people.,
FA
Faiyaz A's update07 Nov 2024, 06:30
Reviewer Update
No one has gotten back to me
All you people do is lie. Don't worry you're done. I'm not the only one leaving you. 4 of my family members will be leaving as well
Discovery Health
Discovery Health's reply07 Nov 2024, 12:22
Official
Dear Faiyaz A
 
We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
FA
Faiyaz A's update09 Nov 2024, 06:29
Reviewer Update
You people obviously think I'm a fool. I haven't received my money yet. YOU ARE ****S.
IM DONE WITH YOU
Discovery Health
Discovery Health's reply12 Nov 2024, 11:26
Official
Dear Faiyaz A 
 
Please check your emails for feedback from us. 
 
Regards
Discovery Health Servicing Team