Going the extra mile ~ Denae Solomon

I emailed healthinfo@discovery on 7 June 2020 to confirm how much I owed Discovery as I knew there was a claw back. Denae Solomon didn't just send me an email. She phoned me to explain how it accumulated. She even went above and beyond to assist me to submit a motivation letter to waive a co-payment on a gastroscopy which I cannot afford due to the claw back. Even though I didn't get the co-payment waived upfront, I am confident that Denae did everything in her power to assist me. At least I can apply for it to be waived afterwards. Dealing with Denae has been an extremely positive experience. I truly hope that Discovery recognizes her dedication and commitment.