Going round in circles again with Discovery

I have had an ongoing dispute with Discovery since December regarding when medication is due to be dispensed. I have been given a total of 6 different reasons for it not being due on a specified date. The Chronic department are frankly useless but last week I was eventually put through to Yashin Lallchander in the executive office. He sent me an email detailing the criteria which needs to be met in order for medicine to be dispensed.

I reviewed the email and clearly the calculated date doesnt correspond with the information which he has provided. I have emailed back to Discovery to the only email address available only to recieve a response that the matter had been forwarded to the Chronic dept to respond.

I am tearing my hair out. What is the point of referring the issue back to the same department which has been unable to resolve it for over two months?

Discovery has some fantastic products. I have to assume that there are some competent people in the organisation. I have just not been able to find them.