Going round in circles...

Discovery, I'm at the point of going to the ombudsman about how long its taken you to pay me back R4152 for an anaesthetist's bill for a surgery that was performed on the 23rd of January 2018. I am covered on my plan for 200% of the medical aid rate for an anaesthetist, and yet the 'system;' keeps rejecting the claim as Discovery's 'system' says the day clinic that we had the surgery in, is not recognized. Why then was the rest of the surgery's expenses covered? Really? I was told they would send the claim for Manual processing? How long can that take? Over 3 weeks apparently and NO FEEDBACK, hours and hours spent on the phone and no one gets back to me. Discovery, I WANT my money back! Now