1 reviews | Active since Nov 2017
Going in circles
I contacted Discovery Health last week Tuesday about a claim that is meant to be paid to me and not to the doctor - I received two calls regarding this, with the last one on Monday informing me I'll be paid.
I emailed Discovery again on Wednesday to query this, today I get a response that it will AGAIN be sent to a claims specialist to reprocess - and will take 2-3 working days!
Today is Friday, almost two weeks since I first emailed Discovery Health - and I still haven't been paid. Please advise how I am meant to get this settled if all you do is repeatedly send it for "reprocessing"
Why does Discovery make claiming so difficult? Do you do it in the hope clients will give up?
Dear brett-ward
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
Dear brett-ward
We’re sorry to hear that you are dissatisfied. We’ll investigate your concerns and contact you again once we have completed the investigation.
Regards
Discovery Health Servicing Team
Dear brett-ward
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team
Dear brett-ward
We have been in touch with you to answer your comments.
Regards
Discovery Health Servicing Team