Going in circles

<p>I submitted a claim on 13/02/2017. Got a response that the ICD-10 code is incorrect, we need to get the correct code from the doctor. We contacted the doctor and they insisted it is the correct code. I resubmitted the claim and got a new response, 'We have not paid for this amount as no item code (Nappi code) was submitted. Please ask your provider to submit an amended account'. This is not even related to the claim, my wife only went for a scan and x-rays. On 20/02 Discovery phoned with a new excuse, they can't read the claim. Discovery said they will contact the doctor and a clear copy. Today (23/02) I submitted the claim again, new response, "More information needed. We are unable to locate your membership with the information provided." In the same email all my details are there. All Discovery need to do is scroll down in the same email. I am with Discovery since 1999 and I never experienced such bad customer support in my life. Nobody knows what is going on with our claim.</p>