Going back on their word, and not paying for what they originally said they would.

<p>I sent through a query on Discovery with regards to a dentist appointment. after not hearing from them for a month I sent a second query, quoting my previous query number. I then got confirmation that the dentist I was going to visit was covered by them (I also checked witht eh dentist when i made my booking). I specifically asked what restrictions where involved with my discovery plan, and all they said was that they didnt cover dental surgery and that type of stuff. I went to get a filling done, but 2 fillings were in a bad way, so they tackled two birds with one stone. Number 1 - I had to pay for the instraments used during my check up, because Discovery didnt cover that. I wouldve brought my own chizzel and hammer, had I known. Then all was well. I left my appointment, feeling much better and in less pain from the fillings that werent happy. Then about 2 days later i got the bill from the Dentist, Discovery only paid for one filling AND THATS ALL. I have to now cover the conultation, the other filling, anastetic and everything. So the point of having medical aid is that when you have an emergency, they take care of it. The thing that is irritating me so much, is that Discovery's values include "Dazzle clients, Integrity, honesty and fairness". They seem to have none of this. They wouldnt covered my wisdom teeth, which I've had removed and had to pay the bill all by myself as it is, I thought the least you could do was cover my fillings and consultation. I pay to much per month to get this quality care out. I think I should start exploring my options.</p>