Glitches in system cause cancer meds to be postponed

My husband has been taking Eligard for the last 6 months for advanced prostate cancer. His oncologist sent in a renewal for authorisation to Discovery on 12 August 2025. When the Oncologist tried to order the meds we found the authorisation was not put through. Discovery informed that there was a glitch in their system and would be corrected urgently. We have since phoned 5 times and each time we are told it is escalated and a Manager will call us. As yet we are still to hear from Discovery. My husband is now off the meds. This effect on testosterone suppression may be reversed if the drug is stopped. Being a member for over 30 years, this is the first time we have experienced such poor, embarrassing service.