giving me the runaround for 2 months

I asked for my Father -in -law to be downgraded from Comprehensive to Key Care Plus during December 2015.<br> Nothing has been done to date even though I have all the e-mails and documentation. Trying to do this through the call centre is a night mare as they give you the runaround transferring from one department to the next.<br> Trying to speak to Senior Management seems to be a no go as they really *****ed this one up badly and no one seems to know how to correct the issue.My father -in-law cannot afford the Comprehensive plan but Discovery simply does not care,