Give Credit where Credit is due

Although I was beyond disgusted with Discovery and the consultant Mr. I Paradessi, who was the one tasked to call me after complaining on hellopeter, which you'd think would have the professionalism, tact and expertise to neutralize the situation and try and find a way forward...but that was a complete negative as he only managed to escalate the situation with zero interest in finding a positive outcome, instead he chose deflecting, rudeness and unprofessionalism.

But today I called in and had the privilege to speak to a consultant named Sherene Doubell. This lady actually went out of her way to try and help me and was willing to listen to my explanations and frustrations. Low and behold because she was interested in helping, assisting me the best she could and able to explain everything we realized that the codes given was wrong for my procedure and I could go back to the doctor's rooms and they took those codes off and now it's approved without any deductibles. The doctor's rooms gave the incorrect codes and if a certain consultant would've been properly trained, it could've been resolved last week already.

Thank you Sherene, I hope your employer realizes what a great asset you are to them. You made a difference today. If there were more employees like you there wouldn't be so many complaints on here.