Getting worse and worse

done that, responded, received assurances/... STILL not sorted out
WRefNo#***#- -MailRef#***#-

They can't deal with anything that is even slightly out of the ordinary!!

not getting OTP's from Discovery


RECEIVED A PHONE CALL which indicated that the TWO associated phone calls was not listened to by Discovery HEALTH and/ Discovery BANK.

If it was, it definitely was not done thoroughly and attentively.

The matter is linked between Discovery HEALTH and/ Discovery BANK and THEY need to coordinate this.

As of now, I am STILL not getting OTP's from Discovery BANK ~ and do not have the time to waste trying out in D/ HEALTH until they can get the left hand talking to the right hand.

Start respcting your customers' time Discovery!!

OTP's from Discov Health STILL going to my overseas number. Turning into another significant FIASCO


I RECEIVED A CALL and the person needed to verify me. Fair enough.

EG



do you own any property?
MY ANSWER: NO, BUT OUR FAMILY TRUST DOES

what must I answer
MY ANSWER: I DON'T KNOW HOW THAT IS TREATED ON DISCOVERY'S SYSTEM

so what must I do?
you must choose one!!
MY ANSWER: MAYBE YOU COULD ESCALATE TO ESTABLISH HOW THIS IS TREATED?





Same thing with her question: "do you have a bond"?



BOTTOM LINE


[very aggressive call agent!]

"Well then there's nothing we can do any further"...



What a crowd!!