Getting the run around

I logged an nternational benefits claim that I emailed on 1Jun15. Ref nbr received for the email was ***. I was advised claims take up to 3working days. 10Jun, with still no feedback, I called and spoke to Keenen. He gave me the reference nbr ***. He advised there has been a backlog with international claims but will escalate the claim so I should give it one more work. 1 more week later, 17Jun, I spoke to Sumaya, she said theres been no feedback and she will escalate it and I should give it 24hrs to receive a call or email for feedback. She also double checked that my 2 emails with my claim form and supporting docs has been received and linked the 2. Needless to say I received no feedback after 5 days!! Called AGAIN, spoke to Zoleka 22Jun. She said she will call me and give me feedback as to exactly who is handling my claim and how much longer it will take. She called back within an hour to say she has not been able to get hold of international claims but will definatly get an answer and call me back ....she did not! After calling 3 staff, being on the phone for 13minutes each time & logging the claim 22days ago, I STILL DONT HAVE ANY RESPONSE OR FEEEBACK.