Getting help through Discovery's support channels is neigh impossible.

Discovery acknowledged that they had an issue with the Health Pathways Challenge not updating after users accepted the challenge but for the last week or two I get handed off from their Vitality support to Discovery support round and round with no one taking any responsibility and nothing being done. I am getting more and more frustrated wasting my time calling the call center or dealing with their Whatsapp chat and getting no where. I've probably wasted 3hrs of my time now with this idiotic situation. I really feel for people that have to deal with this broken system that are in a dire health situation and no one bothers to help them.