Getting feedback from Claims

I have rather enjoyed Discovery until lately.

I made a claim well over a month ago, which was firstly rejected because I had no money left in savings. After I phoned and explained that it was part of my PMB diagnosis, they said they would pay it. I was so happy, because I really needed that money back. But then when I got the claim email, it said that they were paying the service provider, who i had already paid.

I then phoned Discovery on Monday to say that I paid it, not the service provider. They said that they could see this and would notify the claims department that I should be paid instead. I then phoned again on Tuesday to ask what was happening. They said it will take two working days to fix this, so I should know by Thursday. Well today is Friday and I have yet to hear anything and from my side it looks as if Discovery paid the service provider on the 31st of October even though I phoned and notified them earlier. I am tired of phoning Discovery everyday to try and sort out a single claim. To top it off, I submitted another claim on Wednesday and I hope I don't have to phone everyday to sort this claim out as well.

If you give me a time frame as to when something will be sorted out, at least try and give me some feedback when that date is reached. The first claim was for the 19th of September and I am still waiting.

Other then the claims for refunds, Discovery has been rather helpful and I even decided to ensure my car with them. But these claims and phoning Discovery constantly are getting rather frustrating.