GETTING FED UP: Medical aid Query

I am really starting to get fed up with the lack of customer service I have been receiving from Discovery since the end of last year. My husband and I have repeatedly requested a simple document that should be easily available from your system and every time we are told “its not available”, “I will request it”, “there is a system problem”. These excuses are becoming worrisome as I would like to view my self payment gap report form 2019 in order to ascertain why certain claims have not been paid as the liability I need to cover for these claims is excessive and I feel that Discovery should have paid them but the reason for non payment was stipulated as part of my self payment so please understand my absolute displeasure at not being able to receive the relevant information from you my service provider.

I would appreciate if someone will take ownership and forward this report to me within the next 3 working day.