getting a papercut much less painfull than getting a card

I joined Discovery about 3-4 months ago. After joining and getting the info I noticed that the address was wrong and I asked 4 time (within 2 days of joining) to be corrected so that my card can be sent to me. After about 2 months I again asked for the card – yay address corrected but still no card. After another 6 weeks I once again requested a card where I was promised a delivery at work in 5-7 working days… Guess what – no card. But I get calls for Vitality and extra packages. If you can’t even send a card how on earth will you be able to get anything else done?