MvdW
MJ van der Walt

1 reviews | Active since Jun 2019

13 Mar 2026, 11:05

GATVOL for Discovery Healyh!!!!

I am so GATVOL for Discovery Health!!! Month after month I have difficulties to get my chronic medication. This company just don’t belong in business because it is clear that they don’t care about the health of their members. Last month I was refused to be given my medication on the due date. Discovery themselves informed me that according to legislation medical scheme members are entitled to their chronic medication every 22nd days. After many frustrations I received my medication last month on 16 Feb. Today on 13 March 25 days later I was refused to get my medication. Apparently, it is only due on day 31 which is 19 March. This is sick and rediculous! I cannot afford to be without my medication and due to circumstances will not be able to visit a Pharmacy on 19 March. Every month several trips to a pharmacy must be made before I evetually receive my medication.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Mar 2026, 11:44
Official
Dear MJ van der Walt

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team
Discovery Health
Discovery Health's reply16 Mar 2026, 20:07
Official
Dear MJ van der Walt

We’ve contacted you and addressed your concern. 

Regards Discovery Health Servicing Team