Gap cover is a ****

I am beyond disappointed in Discovery’s gap cover. They claim that no additional claims need to be submitted as they pick up on the short falls and automatically process gap claims - this just in - they don’t! I have had to submit gap cover claims manually my entire pregnancy pretty much! They also claim to pay for your take home medication when you are discharged - this also in - they don’t! My hospitals pharmacy was closed when I was discharged and had to go to a normal pharmacy to collect my medication and now they are telling me that it doesn’t qualify as it was given to me at the hospital!! Was I supposed to wait 2 days for the hospital pharmacy to reopen so that I could get my medication?!? It does not state that in the gap cover brochure that it needs to come from the hospital- it is totally misleading!! Discovery have looked for every angle not to pay my gap cover claims my entire pregnancy which has been a stress on its own! I think it’s time to move to a different gap cover that values their clients!