Gambling with peoples lives

I tested positive for Covid19 on the 2nd July 2021. I contacted the Discovery the following day for assistance with supportive treatment as I did not have any money at the time for medication. I was advised by the lady whom I spoke to send an email to '*** with my Covid testing results which I did on the very same day. Up until today I have had no response from Discovery. This is absolutely unacceptable! I can imagine how may Coved19 patients died at home still waiting for assistance from Discovery for medication. I am very disappointed in this Company. It just clearly shows that they do not worry about the wellbeing of their customers. I had a very difficult and painful recovery because of them. I have sent numerous emails to Discovery for an explanation but nobody seems to know why my email was not responded to. They keep telling me that confirmation was sent on the 14 July 2021 advising on the available benefits after I recovered and queried it. My email was sent to you on the 2nd, why only did you respond on the 14th July after I queried it?