Gabriel in KZN: Thank you. I appreciate you.

*My original review was a complaint and a 1 star.* The complaint was that your communication was misleading and as a result I paid the incorrect amount and I received additional bank charges and I was short on my monthly budget - it was a mess! Trying to get this sorted with a customer service agent - 1 star! They are really unhelpful in the sense that they have no authority to make the decisions that can solve the problem. Escalating to the complaints department - less than 1 star. They tried to call me once, I missed the call. Then got an email to say my request was denied. That is what you call an escalation department. Then I had to go to hello Peter - This process of having to submit the complaint 3 times to 3 different departments before you reach someone who actually has the authority to solve the problem is ridiculous - 0 stars! The complaint has been resolved and it is the outcome I had requested. 3 stars, clearly it's was a resolvable issue however you made me jump through hoops to get it done.

So why 5 stars in this review: Gabriel. He is the only reason, I have come back to update my review. And this review is to thank him for getting my issue resolved within 48 hrs as promised. He is polite, friendly and helpful listened when I talked, he understood where I was coming from and I feel like he was on my side. he wasn't trying to decline my request to save money, he did actually advocate on my behalf. And as I result he managed to provide the exact resolution I wanted.

To Discovery: while you upgrade, auto mate and Ai generate everything, don't forget that you deal with humans.. you should treat and talk to your customers like we matter.