Fwd: Request for Refund – May, June and July 2026 Invoices Re: Outstanding Refund – Receipts and Claims Transaction HistoryRe: Unresolved CMS 87542 Follow-Up: Outstanding Response and RefundFwd: Clarification Regarding Refund Correspondence Re: Follow-up

Dear Jane,

Trust you are well.

Please find attached the receipts and claims transaction history, as requested. These documents have also previously been submitted to Presheena Maharaj and Kerstin Kinsey at Discovery it's ongoing back an forth for the past three months deceiving patients...

Despite having submitted clear copies on several occasions, both by Dis-Chem and myself as the patient, I have still not received the refunds due to me. The total outstanding refund is R588.06, comprising R196.02 for May 2026, R196.02 for June 2026 and R196.02 for July 2026.

I was advised yesterday by the pharmacist, Theresa Nel, that only the May 2026 amount of R196.02 has been credited to my Dis-Chem Rewards Card. The June and July 2026 amounts remain outstanding. Furthermore, these refunds are not correctly reflected as credits on my claims transaction history.

As previously discussed with Presheena Maharaj, and as confirmed by Kerstin Kinsey, the relevant co-payments were made by me as the patient out of my own pocket. The funds are required for additional medical supplies that are not available through Dis-Chem and therefore have to be obtained from other approved medical suppliers as required through medical control council.

Crediting the refund to my Dis-Chem Rewards Card unfortunately restricts my ability as a patient to use these funds to obtain the required additional medical supplies elsewhere. For this reason, the May, June and July 2026 refunds, totalling R588.06, need to be refunded directly into my bank account rather than being restricted to the Dis-Chem Rewards Card.

This matter is extremely concerning. Despite the supporting documentation having been submitted repeatedly by both Dis-Chem and myself, the refunds have not been correctly processed or reflected on my claims transaction history.

Kindly investigate this matter urgently and provide a clear written explanation regarding:

The status of the May, June and July 2026 refunds of R196.02 each, totalling R588.06; Why the May refund was credited to the Dis-Chem Rewards Card rather than being refunded directly to me as the patient; Why the June and July refunds remain outstanding; and Confirmation that the full R588.06 will be refunded directly into my bank account. I kindly request a written response and confirmation of the resolution of this matter within 5 business days of receipt of this email.

Given the repeated submissions and the length of time this matter has remained unresolved, I trust that this request will receive your urgent attention and that no further unnecessary delay will occur.

I look forward to receiving your written response and confirmation of payment within the above timeframe.

Thank you for the continued inconvenience

Kind regards,

Very Concerned Patient M. Hassen