1 reviews | Active since Dec 2016

14 Feb 2018, 21:04

Fustrating service

Am pregnant and have notified discovery of my pregnancy as they have already authorised the delivery of my baby as well however thanks to discovery i can nolonger continue to visit my gynaecologist as they are refusing to pay him apparently because i need their authorisation to visit him in their 2018 key care brochure its clearly stated i dont need referal or authorisation to visit a gynaecologist for maternity related issues why is my case different am fustrated at the service am getting from discovery i feel like they only care about our money nothing else why are they giving us information then rejects our claims based on the information dats not even there why dont i need authorisation or referal to see my optometrist this is pathetic anf Fustrating

0
Replies (2)
Discovery Health
Discovery Health's reply15 Feb 2018, 07:42
Official

Dear tryphina-mthombeni

We are sorry to hear about your frustrations. We are investigating your case and will get back to you as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply16 Feb 2018, 15:30
Official

Dear tryphina-mthombeni

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team