Fustrated Client

I have being trying to call the call center for almost an hour and to listen to that annoying ladies voice on the voice prompt is frustrating. Just have someone that picks up the phone and deals with a query instead of clients calling the call center to get the run around. You press options after options but don't get to speak to a consultant.

MY QUERY is that Discovery advised on the 30/10/2019 that my monthly installment will be R6816 as an increase for 2020. I checked my account and noticed that Discovery debited R7211.00 which is R395.00 more monthly and R4740.00 more annually. I need someone to justify this, that's all.

Can SOMEONE, if they not to busy to deal with a client of over 10 years, call me and explain why is this the case.