Furious Customer

I very frustrated at the doctor's accounts department and at Discovery's. This is the second time I've been experiencing this nightmare. I went to see Dr Koller on the 22 November after been referred to by the Dischem doctor. The ladies at the doctor's practice are still not aware of this thing that you can see the Network doctor and the claims will be paid from the scheme. I refused to pay the account and told them to deal with it the way it was dealt with my last clame. They agreed, the following day I was called to say the medical aid is giving them ups and downs and I must please come and settle the account and claim it back. I said I've said I'll call the medical aid, whick I did and was advice by the lady I spoke (23/11/2023) to that I must rather settle the claim and then claim it back. She even said most practices are having that issue and Discovery is having a system issue. I wouldn't have settled the claim if I wasn't given that advice, now I'm being told that Discovery won't refund me?? Perhaps those doctor's at that price should be removed from the Day to day Extender since their Accounts ladies is too lazy to do their work. The lady even told me that she was holding on so long speaking to one of Discovery's people to put the claim through and it held their calls for the other clients to come through on the line. Either those ladies are LAZY or there is a problem with the sytem handling this matter?? I'm serious frustrated because not the doctor or Discovery wants to take the responsibility on how to deal with this issue., after me doing everything by the book. The guy I spoke to today, is telling me I must call the doctor's office back to refund my money and they feel I must deal with it with Discovery. All I know is that I want my money back.