FURIOUS CLIENT

My dad has been with discovery medical Aid for over 4 years now. he has changed his debit order date to the 10th and was being doubled debited with no extra funds in the account for double debit. my dad had to pay all the extra charges inc cured twice because this happen in July and August. My dad could not afford the double debit once off, so he informed them to change it for the 1st of each month. we was told this will be sorted and be effective of the change on the 1st of September and will run as normal. Yesterday he receives a message saying his medical aid scheme has been stopped of an outstanding amount. Today he receives a message saying his medical has stopped. Our advisory has sent an email On Wednesday and we received no response from them. I sent an email as well yesterday,still no response. This error is on Discovery side because they have *********** personnel in their employ. if anything has to happened to my dad, which hospital do we take him to or which doctor? we dont have that type of money to be paying upfront therefore he has taken a medical aid!. This is a poor reflection on the Management at discovery for employing candidates with no knowledge or s****s. they definitely will not be refereed by my family and friends to anyone else that might be in the need to take out any schemes with them.