Furious Client

Today was a very frustrating experience at Dischem. My appointment was at 10:30 with the sister and we've been struggling ever since for my claim to be accepted and paid by Discovery. We've called 5 times to be assisted with the correct code. As I'm typing this message I'm in a call with one of tbe consultants waiting to give me feedback as she is referring this to her team leader. My airtime is going and I'm waiting. I've made an appointment to see the doctor at 12 thinking I'll be done by then, to my surprise I'm still sitting here. This is very disappointing and frustrating. Why did you change the way it has veen done in previous years?? It worked well when we went straight to the network doctors when our medical aid savings was depleted. Isn't it more costly now to see the sister, online doctor and the face to face doctor?? Where as it would've been much cheaper to go straight to the doctor once and LESS frustration??? Can you please consider changing back to the previous way. Now it makes sense why patience don't make use of this benefit like we used to when we had the option to go straight to the doctor. The sister was VERY patient and helpful even though we took so much of her time, STILL with no solution to the problem. I had to drop the call as my airtime was running out The last lady I spoke to, never called me back.

18 July 2023

Good evening,

I still have no joy regarding my complain on the 23rd. Please note, it will soon be 30 days of my son's doctor visit. Why do I have to constantly call in and just don't get feedback of the process. Everytime I call in someone tells me they'll escalate the query, but no one ever calls me back. The doctor's accounts department keeps on calling me for the outstanding amount. I see some of the money's have been been, but not the full amount!!!! Now they've made even a bigger mess. R284,10 was paid of the R544.10 amount claimed, it still shows that I have to pay the balance of R544.10

In other words I need to pay the doctor in FULL, how does that make sense. Can someone please call me back urgently after rectifying this mess.