Full payments for one week of being active

I'm deeply saddened by the double charge I received on my medical contributions. I was kicked out from my medical aid by your people. I immediately got in contact with your call center. I was told that I'm no longer active and nothing can be done unless I reapply..I had to do a loan an pay cash to my doctor for consultations as I was unable to use my medical aid. So today I noticed that I will be double billed for last months contributions which I was only reinstated on the last week of the month of January. I have to pay off the loan that I took this month end, how can you bill me for the months that i was unable to use the medical aid?.of which I was only reinstated the last week of the month

Oh well, i know this will fall on dead ears, as I am just one person out of the million clients your company has, but you are dealing with actual humans who's lives are impacted very massively. This month I wont even afford to get essentials all because of one mistake that Discovery medical aid did.