BM
Bertus M

1 reviews | Active since May 2015

16 May 2015, 14:03

Full of excuses and hidden exclusions.

I am on a Classic Delta Saver plan which supposedly gives you more hospital cover than similar plans. My daughter was admitted with severe back pain and MRI shows L5 disc is out and require possible surgery. The child is in severe pain yet Discovery only allowed 3 days for hospitalisation and she had to be discharged today in a severe state of pain and suffering. When she was admitted I also had to talk to the discovery agent due to a new \back protocol"listing all the exclusions and excuses never mentioned when they sell you the policy. At this moment on their website there is a big banner selling \""Unlimited hospital cover\"". You are misleading the public and hence your massive Cash Reserves you brag about every year. We are paying R4500 a month and still get this kind of treatment."""

0
Replies (1)
Discovery Health
Discovery Health's reply18 May 2015, 17:05
Official
Hello bertusm1,

Thank you for your comment.

We are currently investigating your query and will contact you to provide feedback.

Kind regards
Discovery Health Servicing