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Carina GauchAA AA(C)

1 reviews | Active since Mar 2009

18 Dec 2021, 19:31

Full claims history is too complicated to send?

I am at a loss for words, I ask the arrogant consultant, who does not want to listen to my real issues, but rather want me to listen to the flimsy explanations that I want a claim history from 1 October to date so that I can do a recon, ANNNNNNNDDDDD then I get a claims history for only the Occupational The****** claims. Really?

0
Replies (5)
Discovery Health
Discovery Health's reply20 Dec 2021, 07:03
Official
Dear Carina G

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards 
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply23 Dec 2021, 06:42
Official
Dear Carina G
Please check your emails for final feedback from us.
 
Regards
Discovery Health Servicing Team
CGA
Carina GauchAA AA(C)'s update23 Dec 2021, 07:41
Reviewer Update
Which e-mails? The claim statements containing only the OT claims? That is not what I asked the consultant to send to me. I asked for the FULL claims statement.
When are you refunding me for the incorrect payment you made to Dr Roux?
I still cannot see the refund for the Speech The****** I paid or the Homeopath. When will you refund those claims? They are looooooong overdue and nothing is finalised
Discovery Health
Discovery Health's reply29 Dec 2021, 19:31
Official
Dear Carina G

We have been in touch with you to answer your comments.
 
Regards
Discovery Health Servicing Team
CGA
Carina GauchAA AA(C)'s update22 Jan 2022, 13:25
Reviewer Update
The claims processing notifications still does not work.....
I am tired of hearing about the old claims being sent in batches
I am not receiving anything. Not old, not new, NOTHING!!!
Please fix this now once and for all