Frustration Over Surname Change Impacting My Roles

Yhoooo!!! I do not even know where to start

I’m currently facing a frustrating issue with Discovery regarding my surname and dual roles.

I have products with Discovery in my personal capacity, and I also serve as the employer’s contact person for the company’s products with Discovery. After getting married, I chose to update my surname on my personal products. However, I did not change my surname with my employer due to personal reasons.

Recently, I contacted Discovery to request that my surname be updated under the employer profile so I could continue acting on behalf of the company. Unfortunately, this change has now affected my personal profile — reverting my surname there as well. As a result, I’m unable to act on behalf of the employer using my ****en name, and I’m being forced into a choice I do not want to make.

This situation is deeply frustrating. It feels as though Discovery is forcing me to change my surname at work, even though I’ve made a conscious decision not to. I should not have to choose between maintaining my personal identity and keeping my products with Discovery. The consultants I’ve spoken to have not been helpful and seem unsure of how to resolve this.

I’m seeking a solution that respects both my personal and professional identities without forcing unnecessary changes. I would appreciate support in resolving this matter.